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TERMS OF SERVICE

Effective date: September 25, 2025

Contact: [email protected] · 1-646-366-8018


Overview

These Terms govern your use of ultimatediamond.com and your purchases from Ultimate Diamond. By using the site or placing an order, you agree to these Terms and to our Privacy Policy.


Policy hierarchy and conflicts

If a page-specific policy (Shipping, Delivery, Returns & Pick-Up; Warranty, Care & Sizing; Diamond Standards; or a promotional offer) conflicts with these Terms for its subject, the page-specific policy controls for that subject. In all other cases, these Terms apply.


Promotions and limited-time offers

Promotional terms posted at the time of the offer govern that promotion. If those terms conflict with these Terms, the promotional terms control for that promotion.


Eligibility

You must be at least 18 and able to enter a binding contract.


Products and pricing

  • We may change prices, features, or availability at any time.
  • We try to be accurate, but mistakes can happen. We may cancel or refuse orders with obvious errors.


Orders and payment

  • We accept the payment methods shown at checkout.
  • You allow us and our payment partners to charge your chosen method for the full amount, including taxes and shipping.
  • Orders may require fraud screening and extra verification.


Taxes and duties

  • We collect sales tax where required by law.
  • International customers pay duties and import taxes.



Shipping and delivery

  • See our Shipping, Delivery, Returns & Pick-Up Policy for methods and requirements.
  • Packages cannot be rerouted after shipment for security.
  • Title and risk of loss pass on carrier delivery scan or customer pickup.


Pick-Up

  • Pick up in store within 90 days of the order date with matching photo ID or your invoice.
  • After 90 days, items are non-refundable and deposits are forfeited.


Returns and categories

  • In-stock jewelry: 30-day returns or exchanges in original, unworn condition with all packaging.
  • Made-to-order: 30-day returns or exchanges in original, unworn condition. Refunds have a 25% restocking fee. We may waive the fee for exchange or store credit at our discretion. Eternity bands made to size and special-order center stones are final sale.
  • Custom or altered pieces: final sale. This includes fully custom designs, bespoke stones, and items resized or engraved before shipment.
  • See our Returns & Exchanges Policy for full details.


Diamond specifications and carat disclosures

  • Carat weight, color, and clarity will be matched or better than the listing.
  • Decimal weights match the last decimal or higher within standard tolerances.
  • Fractional totals meet or exceed the fraction and fall within the product page range.
  • Melee is matched for color, clarity, and make as listed.


Warranty

  • Lifetime warranty against manufacturing defects in metalwork and setting craftsmanship.
  • One complimentary resize within 6 months of delivery when structurally possible.
  • Exclusions include normal wear, loss, theft, accidental damage, chemical damage, bent settings, prong wear, and third-party work.
  • See Warranty, Care & Sizing for details.

Price Match Guarantee

  • We match identical diamonds that meet the requirements in our Diamond Standards page.
  • Requests must be made before purchase or within 14 days after purchase.
  • We may decline matches we cannot verify or that are not comparable.



User content and reviews

If you submit reviews, photos, or other content, you grant us a non-exclusive license to use and display that content for marketing and site operations, as allowed by our Privacy Policy.



Intellectual property

All site content, logos, designs, and photography belong to Ultimate Diamond or our licensors. You may not copy, modify, distribute, or use them without permission.



Acceptable use

Do not try to bypass security, scrape the site, or interfere with normal operations.



Third-party links and tools

We are not responsible for third-party sites, services, or tools you access through our site.



Disclaimers

Except as we state in writing, products and services are provided “as is” and “as available.” As allowed by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.



Limitation of liability

As allowed by law, we are not liable for indirect, incidental, special, or consequential damages. Our total liability will not exceed what you paid for the product involved in the claim.



Indemnification

You agree to defend and indemnify Ultimate Diamond from claims that result from your misuse of the site or your violation of these Terms.



Force majeure

We are not responsible for delays or failures caused by events outside our reasonable control.



Governing law and disputes

These Terms follow the laws of the State of New York.

Any dispute that we cannot resolve informally will go to binding arbitration in New York County, New York, with a recognized provider. You may bring an individual claim in small claims court.

You waive class actions and agree to bring claims only as an individual.

You may opt out of arbitration within 30 days of your first purchase by emailing [email protected] with the subject “Arbitration Opt Out.”



Changes to the Terms

We may update these Terms. If you keep using the site after changes, you accept the new Terms.



Contact

Email [email protected]

Phone 1-646-366-8018